Delivery Policy

At Pure & Sure (Intercorp Biotech Private Limited), we strive to provide a smooth, reliable, and convenient delivery experience for all our customers. This Delivery Policy outlines the terms, timelines, and conditions related to the delivery of products purchased through our website www.purensure.co.

Order Processing & Dispatch

Once your order is successfully placed and the payment is confirmed, our team begins processing your order for dispatch.

Orders are processed based on:

  • Product availability

  • Order verification

  • Packaging and shipping requirements

You will receive order confirmation and dispatch updates through the contact details provided during checkout.

Delivery Timeline

We aim to deliver your orders safely and on time. Orders will be delivered within a maximum of 14 business days from the date of order confirmation.

Delivery timelines may vary depending on factors such as:

  • Customer location and accessibility

  • Product availability

  • Shipping partner operations

  • Unforeseen circumstances including natural events, transportation delays, or regulatory restrictions

We continuously coordinate with our logistics partners to ensure your order reaches you as quickly and safely as possible.

Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before completing your purchase.

Customers may be eligible for free delivery based on:

  • Promotional offers

  • Ongoing campaigns

  • Order value-based eligibility criteria mentioned on the website

Order Tracking

Once your order has been dispatched, shipment tracking details may be shared through:

  • Email

  • SMS

  • Other communication channels provided during checkout

Customers can use the tracking information provided to monitor the shipment status until the order is successfully delivered.

Delivery Address Responsibility

Customers are responsible for providing accurate and complete delivery details at the time of placing an order, including:

  • Full name

  • Contact number

  • Complete shipping address

  • Correct pin code

Pure & Sure will not be responsible for delivery delays, failed deliveries, or return shipments caused due to incorrect, incomplete, or inaccurate address details provided by the customer.

Delayed Deliveries

While we make every effort to ensure timely delivery, certain situations beyond our control may result in delays.

In case of a delayed delivery, customers can contact our support team. We will coordinate with the respective shipping partner and provide assistance to resolve the issue.

Damaged, Missing, or Incorrect Deliveries

If you receive a damaged package, missing items, or an incorrect product, please contact us within the applicable timeframe with:

  • Order details

  • Description of the issue

  • Supporting images/videos of the package and product (if required)

Our team will review the concern and assist you with the appropriate resolution.

Contact Us

For any queries related to delivery, shipment status, or your order, please contact us:

Intercorp Biotech Private Limited
 Enterprise, D-128/129, Ground Floor,
 Okhla Industrial Area, Phase 1,
 New Delhi, Delhi NCT, 110020, India

Website: www.purensure.co