Shipping policy
At Pure & Sure (by Intercorp Biotech Private Limited), we are committed to ensuring that your orders are delivered safely, securely, and within the promised timeframe. This Shipping Policy explains our shipping process, delivery timelines, and related terms for purchases made through our website www.purensure.co.
Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing your order for dispatch.
Orders are processed within the required timeframe based on product availability, order verification, and shipping requirements. Customers will receive order confirmation and dispatch updates through the contact details provided during checkout.
Delivery Timeline
Your orders will be shipped and delivered within a maximum of 14 business days from the date of order confirmation.
Delivery timelines may vary depending on:
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Customer location
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Product availability
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Shipping partner operations
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Unforeseen circumstances such as natural events, transportation delays, or regulatory restrictions
We continuously work with our logistics partners to ensure timely delivery of your order.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before completing your purchase.
Orders may qualify for free shipping based on ongoing offers, promotions, or order value eligibility mentioned on the website.
All charges related to shipping are non-refundable unless the shipment is damaged or lost.
Order Tracking
Once your order has been dispatched, customers may receive shipment details and tracking information through E-mail, SMS, WhatsApp, or other communication channels provided during checkout.
You can use the tracking details to monitor the status of your shipment until delivery.
Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
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Name
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Contact number
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Shipping address
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Pin code
Pure & Sure will not be responsible for delays or failed deliveries caused due to incorrect or incomplete address details provided by the customer.
Delayed or Failed Delivery
While we make every effort to deliver orders within the committed timeline, delays may occur due to circumstances beyond our control.
In case of any delay, customers can contact our support team, and we will assist in resolving the issue with the respective shipping partner.
Damaged or Missing Packages
If you receive a damaged package or find missing items in your shipment, please contact us within the specified timeframe with relevant details, including order information and supporting images, so that we can investigate and assist accordingly.
Contact Us
If you have any questions regarding your order shipment or delivery, please contact us:
Intercorp Biotech Private Limited
Enterprise, D-128/129, Ground Floor,
Okhla Industrial Area, Phase 1,
New Delhi, Delhi NCT, 110020, India